Frequently Asked Questions

1. How long does delivery take?

Orders are usually delivered within 3–5 business days in metro cities and 5–8 business days in other locations.

2. How can I track my order?

Once your order is shipped, you will receive tracking details via SMS, WhatsApp, or email. You can also use our Track Your Order page.

3. Is Cash on Delivery (COD) available?

Yes, COD is available in selected serviceable locations. Availability will be shown at checkout.

4. Do you offer free shipping?

Yes, we offer free shipping on prepaid orders. Any applicable COD or shipping charges will be shown at checkout.

5. Can I return or exchange my order?

Yes. Eligible products can be exchanged within 7 days of delivery, subject to our Returns & Exchange Policy.

6. What if I receive a damaged or wrong product?

Contact our support team within 48 hours of delivery. Please keep the product, original packaging, and unboxing video for verification.

7. Can I cancel my order?

Orders can be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.

8. How do I contact customer support?

You can contact us through the details provided on our Contact Us page. Please mention your order number for faster assistance.

9. Are the sunglasses suitable for everyday use?

Yes. Our sunglasses are selected for a combination of style, comfort, and everyday wear. Please check the individual product description for specific features.

10. Will the product look exactly like the photos?

We aim to represent every product as accurately as possible. Slight variations in colour may occur due to lighting, photography, and your screen settings.

11. How do I know if my order has been confirmed?

After successfully placing your order, you will receive an order confirmation through the contact details provided during checkout.

12. Can I change my delivery address after ordering?

Contact us as soon as possible. We may be able to update the address before the order is dispatched. Address changes cannot be guaranteed after shipping.